Responsibilities

• Identify, define, document and manage customer expectations.
• Responsible for the overall Customer Satisfaction Index (CSI) process for the customer.
• Aligning the criteria with the customer’s expectations.
• Responsible for customer communication.
• Key interface between the customer and the CFT responsibilities.
• Program updates inclusive of quality, cost and delivery.
• Responsible for sales order process as it relates to customer change requirements.
• Coordinate the program Excess & Obsolete (E&O) Mitigation Plan.
• Coordinate new quotes and ECO cost impact.
• Communicate documentation needs and ensure receipt of requirements for product builds.
• Maintain and drive Action Item List.
• Represent CFT in management account reviews.
• Schedule and lead cadence of activity with CFT and the customer.
• Provide solutions to the customer.
• Anticipate customer needs & provide proactive responses.
• Work closely with Operations to ensure timely implementation of production schedules.
• Limit customer and internal risks.
• Develop and cultivate new business opportunities.
• Contract Review.
• Terms and Conditions (T’s & C’s).
• Acts as leader among CFT teams to ensure that time, risks, costs, quality and other project requirements are met.
• Sets CFT priorities.
• Ability to manage internal CFT teams and equivalent customer levels.
• Ability to interface with key managers at to achieve escalation of projects as required for completion.
• Support and follow all ISO standards related to various Quality Management Systems.  These systems may include, but are not limited to, quality, the environment, health, safety and security.
• Support all corporate and site 5S objectives.
• Perform all other duties, as assigned.

Job Knowledge, Skills & Abilities:

• Excellent written and verbal communication skills.
• Detail oriented.
• Must be a team player and highly motivated.
• Must be able to work in a fast paced environment.
• Strong leadership and problem solving skills.
• Project management and presentation capability.
• Proficiency in Microsoft Office Suite.
• Effective organization and prioritization skills
• Ability to work collaboratively with suppliers or customer with direction and oversight
• Effective interpersonal skills
• Ability to take on project leadership/ownership
• Proven ability to complete projects in a timely manner
• Ability to support a 24/7 global business operation as required
• Demonstrate discretion, confidentiality, independent judgment and professionalism when representing the company
• Excellent written and verbal communication, as well as presentation skills
• Ability to work well individually or in teams
• Understanding of and ability to use continuous improvement tools
• Available for travel up to 10% of the time, including day, overnight and internationally, as required
• Participate in a continuous improvement activity with complete documentation, including a follow up review with the team in a presentation format