This company is seeking an intelligent and responsible individual for our RMA/Repair Technician position. This individual will be responsible for RMA’s and to perform the duties of a repair technician as well as other job-related activities within our Operations Department. This role will report to our Warehouse Supervisor and work with our RMA and Operations Teams. High attention to detail as well as excellent communication skills both written and verbal is essential for effective communication and success in this position.
• Perform testing, repairing and refurbishing all products including Document Cameras, Charging Carts and Flat Panel TVs
• Responsible for the return process of all evaluation/demo units and credit processes
• Simulate, emulate and trouble-shooting customer’s issue, and repair or replace the device back to customers in a timely manner
• Update Firmware and perform product burn-in on all products when needed
• Record and maintain RMA parts inventory accurately
• Request, prepare, pack and ship end-user’s RMA parts inquiries
• Collect and provide feedback on product quality issues/new ideas to Product Management for product quality improvement
• Update RMA device serial number records in SAP
• Manage and coordinate shipping and receiving of return products with HQ
• Coordinate and collaborate return processes with Tech Support, Shipping and Financial departments
• Perform data analysis and generate daily and monthly RMA reports
• Cross train colleagues to share knowledge and expertise
• Other responsibilities as assigned
• BS/BA degree or higher required
• Minimum of 2 years’ experience in a Customer Support / RMA repair role
• Knowledge in Electro / Mechanical repair
• Detailed oriented with great organizational skills and the ability to multitask
• Cooperative team player with a positive attitude
• Knowledgeable in Word, Excel, and SAP system etc. (Windows 7/10, Mac OS would be a plus)
• Excellent written and verbal communication skills
• Self-motivated, a quick learner, enthusiastic and professional
