Sr. Product Support Engineer

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We are hiring for a Sr. Product Support Engineer to join our growing team. As a

Product Support Engineer, you will perform installations, troubleshooting, instrument

repairs, and preventative maintenance on our Proteomic Analysis System, both on

internal and external, customer-installed instruments. You will work closely with our

Systems Integration, Engineering, and Software functions to develop deep knowledge

of the system and experimental workflow.

Maintain, install, and repair products at both internal and external customer sites
Work independently to resolve all assigned customer and technical issues
Perform validation services (IQ/OQ) of hardware and software
Identify, analyze, and diagnose product complaints at customer's location
Act as customer advocate to ensure usability and training
Complete necessary administrative duties such as logging and reporting of service activities, expense reporting, inventory, etc.
Develop support documentation and processes

4-8 years of relevant experience working in the service & support of complex instrumentation is required
Associate’s degree (A.S./A.A.S.) or Bachelor’s degree (B.S./B.A.) in Life
Sciences, Physics, Engineering, Mechatronics, or equivalent experience (e.g.
Military Certificates in electronics) is required with domain knowledge in one or more of the following areas: optics (lasers), fluidics, and/or motion control is highly desired.
Prior experience servicing complex life science instruments is required
Prior experience as a support engineer and deep familiarity with the processes techniques involved
Demonstrated experience in troubleshooting and following problem-solving procedures
Excellent verbal and written communication and interpersonal skills
Proficient knowledge of electrical and electromechanical technology and all required safety protocols
Ability to multi-task and prioritize is required
The ability and willingness to lift up to 50lbs
Possess the ability to walk, stand, carry materials, stoop, kneel, and bend at the waist
Up to 70% travel required
A valid driver’s license and passport
Knowledge of hand tools and proper usage, including a digital multimeter and laser power meter

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