Field Application Engineer

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Includes the following essential duties and responsibilities (other duties may also be assigned):

Drive customer satisfaction through service excellence
On-site and remote troubleshooting and resolving complex technical problems
Demonstrate the ability to be self-sufficient in the field
Ensure escalation situations are managed and corrected quickly and professionally
Provide and contribute information in training materials
Run tests and simulations at our facility (Fremont, CA, USA) to assist with problem-solving
Determines requirements and/or root cause of technical issues by working with customers
Manage time effectively; prioritize and make decisions in relationship to efficiency, and effectiveness while meeting daily service expectations
Ability to work flexible hours and/or flexible shifts including weekends and holidays if needed
Ability to produce meaningful reports
Travel to the field to train and or resolve customer issues
Travel is required (up to 25%)

Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent work experience preferred
Minimum of 1 year experience in field support servicing complex X86 systems and parts preferred
Will consider an associate degree in electrical technology, electronics, or equivalent military experience
Work experience in Windows and Linux environments
On-site customer service experience
Solid hardware system diagnostics skills, as well as a good understanding of how BIOS, Drivers, and Application Loads can cause system issues
Full professional proficiency in English (Speak, Read, & Write) & Spanish (Speak)
Familiarity with Linux is a plus

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