Field Service Technician

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· Drive customer satisfaction through service excellence

· On-site and remote troubleshooting and resolving complex technical problems

· Demonstrate the ability to be self-sufficient in the field

· Ensure escalation situations are managed and corrected quickly and professionally

· Provide and contribute information in training materials

· Run tests and simulations at our facility (Fremont, CA, USA) to assist with problem-solving

· Determines requirements and/or root cause of technical issues by working with customers

· Manage time effectively; prioritize and make decisions in relationship to efficiency, and effectiveness while meeting daily service expectations

· Ability to work flexible hours and/or flexible shifts including weekends and holidays if needed

· Ability to produce meaningful reports

· Travel to the field to train and or resolve customer issues

· Travel is required (up to 25%)

Minimum of 1 year experience in field support servicing complex X86 systems and parts preferred
Will consider an associate degree in electrical technology, electronics, or equivalent military experience
Work experience in Windows and Linux environments
On-site customer service experience
Solid hardware system diagnostics skills, as well as a good understanding of how BIOS, Drivers, and Application Loads can cause system issues
Full professional proficiency in English (Speak, Read, & Write) & Spanish (Speak)
Familiarity with Linux is a plus

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