Responsibilities

• Establish weekly, quarterly, and annual goals for the Quality Department and ensure continual growth for the department.  
• Budget annual costs for quality systems for the organization and present to management (cost of certifications, trainings, products, etc.).
• Establishes and maintains quality assurance standards, procedures, and controls for the organization to ensure that we are in compliance; both internal and external (UL compliance, Mil Spec compliance, ISO compliance, etc.).  
• Handle customer inquiries, including but not limited to troubleshooting customer issues, root cause analysis, and corrective/responsive actions within 24 hours.  
• Collect data and create appropriate reports for management to ensure that quality systems are set in place.  
• Works directly with manufacturing to schedule and control inspection activities and to enforce requirements as specified by raw materials, ingredients, products and package specifications, and regulatory agencies.  
• Reviews contract documentation for completeness, accuracy, and update when necessary.  
• Works with research and development during new product starts-ups and establishes checkpoints for testing new products and processes.  
• Provide quality systems and training for all positions related to production and update as necessary.
• Initiates corrective action for procedural product or process deficiencies.  
• Evaluate and recommend certification needed for the organization and positions related to production.  
• Develops and implements a program of supplier relations.  
• Meet with suppliers and customers for all audits related to quality and production.  
• Serve as the ISO9001:2008 management representative when necessary.  
• Conform to safety regulations and procedures to maintain a safe working environment at all times.
• Complete annual performance reviews for direct reports on a timely basis and provide performance counseling when necessary and promptly. 
• Establish effective, efficient, and supportive teams by being involved in recruiting (interviewing and making the hiring decisions) and training staff.    
• Ensure that department is aware of and complies with the company’ policies, rules, and regulations as well as be in compliance with all local, state, and federal laws.
• Ability to walk/stand throughout the day
• Ability to receive after hour emergency calls.  
• Other duties as assigned.