Responsibilities

• ISO Management Representative. 
• Establish, document, implement and maintain a quality management system and continually improve its effectiveness in accordance with the requirements of quality management system and ISO compliance.
• Report to top management on the performance of the quality management system and any need for improvement.
• Ensuring the promotion of awareness of customer requirements through the organization.
• Define and implement operation standards, processes and procedures to comply with the delivery of services in regulated environment.
• Develop and manage service level agreements to customers and ensure service levels are quantified, and maintain.
• Be accountable to project resource, costs and timelines in the deliver of services of internal and external business unit initiatives.