Develop comprehensive documentation that meets organizational standards
Gain deep understanding of products and services, and translate complex information into simple, polished, engaging content
Write user-friendly content that meets the needs of target audience, turning insights into language for user success
Develop and maintain a detailed database of reference materials, including research, usability tests, and design specifications
Evaluate current content and develop innovative methods for improvement
Responsibilities
Research, outline, write, and edit content, working closely with various departments to understand project requirements
Gather information from subject-matter experts and develop, organize, and write procedure manuals, technical specifications, and process documentation
Work with development and support leads to identifying documentation repositories, revise and edit, and determine best solutions for data compilation and centralized storage
Research, create, and maintain information architecture templates that adhere to organizational and legal standards and allow for easy data migration
Develop content in alternative media forms for maximum usability, with consistent voice across all documentation
Requirements
Five or more years of experience as an effective technical writer, preferable in Biotechnology Industry
Proven ability to quickly learn and understand complex subject matter
Experience in writing documentation and procedure manuals for various audiences
Superb written communication skills, with a keen eye for detail
Experience in working with engineers to improve user experience (ex: design, UI), refine content, and create visuals and diagrams for technical support content
Ability to handle multiple projects simultaneously
Preferred skills and qualifications
Bachelor’s degree (or equivalent) in journalism, communications, or relevant technical field
Firm understanding of SDLC (systems development lifecycle)
Previous experience in Biotechnology
Professional certification (ex: Society for Technical Communication)
Experience in using XML tools to create documentation
