The Administrative Assistant is responsible for providing administrative support to the PCB Fab Express division and aiding the sales process as needed.
Responsibilities
Make about 30 outbound calls per day to customers and prospects.
Answer calls and provide appropriate information to customer inquiries.
Forward calls to the appropriate individual/department/division.
Release job orders, send quotes, and follow up to insure a smooth transaction.
Process customer purchase orders along with all other paperwork needed and prepare order confirmations/invoices to send to customers.
Process credit card charges and prepare paperwork for Accounting Department.
Enter and maintain orders/customer data in ProCim database.
Handle customer service issues as directed by the General Manager.
Respond/follow-up for customer feedback.
Fax, email, or mail correspondence as needed.
Prepare reports for the General Manager as needed.Maintain/monitor net zero account payments.
Maintain resale certificates and tax procedure.
Maintain “To Be Shipped” job list and document all missed shipped jobs.
Send Semi- rejection emails and keep track of all follow ups.
Interact with managers, co-workers, customers and etc. in a professional manner.
Be punctual and maintain good attendance.
Other duties as assigned.
Requirements
Associates degree in related fields or high school diploma, BS preferred.
2-3 years experience as Administrative Assistant with data entry responsibilities.
Ability to type at least 35-45 wpm.
Excellent written and verbal sales communication skills.
Good computer skills: Microsoft: Word, Excel, PowerPoint and Outlook.
Ability to learn new skills and tasks as required, especially order placement software, ProCim and FEMS.
Must have a professional demeanor and excellent customer service skills with a sense of urgency.
Strong interest in providing excellent customer service and in aiding the sales process.
Must be detail-oriented, highly organized, self-motivated, and able to multi-task.
Ability to perform at the highest level in a fast-paced environment.
